Terms of Service

1. Who we are

The SimplyB2B service ("the Service") is operated by Levaro Ltd, a company registered in the United Kingdom under company number 15235673, trading as SimplyB2B ("we", "us"). These terms are a contract between you and Levaro Ltd. You can reach us at [email protected].

2. What the Service does

SimplyB2B is an outreach system that researches prospects, writes and sends personalized outreach, engages with content, publishes posts and manages follow up through accounts you connect, with the goal of booking qualified meetings and starting conversations for you.

The Service books meetings and starts conversations. It does not and cannot promise revenue, closed deals or any specific business outcome. Results depend on your market, your offer and what you do with the conversations the Service creates.

3. Your accounts and platform rules

You connect your own third party accounts (such as LinkedIn) to the Service and you confirm you are entitled to use them this way. The Service operates within conservative activity limits designed to reflect genuine human use. However, third party platforms set and enforce their own rules, and no provider can guarantee a platform's decisions about your account. You accept that automated activity on a third party platform may conflict with that platform's terms of use and carries inherent risk, including restriction or suspension of your account, and that this risk sits with you. You can disconnect your accounts at any time.

4. Billing, cancellation and the guarantee

Plans are billed in advance, monthly or annually, through our payment processor. You can cancel at any time and your plan stays active until the end of the period you have paid for. We do not lock you into long term contracts.

Your first 30 days connected are risk free. If within 30 days of connecting your account you do not see it actively working your account, tell us and we will refund your payment in full, no questions asked. The guarantee applies to your first purchase only, not to renewals or added accounts.

5. Your data and content

Your brand profile, prospect lists, conversations and meeting outcomes are yours. You can export them at any time and we delete them on request when you leave. You grant us the permission needed to operate the Service on your behalf, including generating and sending content in your name through the accounts you connect. You are responsible for the accuracy of the information you give us about your business, since the Service writes in your voice based on it.

To make every campaign more effective, we analyse anonymised, aggregated trends across our customer base and apply that collective insight to improve individual campaigns. This uses general patterns only, never your raw messages, contacts or anything identifiable to your account, and a trend is only used when it appears independently across several separate customers. Your individual data stays confidential and is never shared with another customer. You can opt out of contributing to this aggregated analysis at any time, without affecting your service.

6. Acceptable use

You may not use the Service to send unlawful, deceptive or harassing content, to market products that are illegal in your target market, or to contact people you are prohibited from contacting. We may suspend the Service where we reasonably believe it is being used this way. We will tell you and work it out with you wherever possible.

7. Service changes and availability

We improve the Service continuously and may change how features work. We aim for high availability but do not guarantee uninterrupted operation. Where a dependency outside our control fails, we restore service as fast as we reasonably can.

8. Liability

To the maximum extent permitted by law, our total liability to you in any 12 month period is limited to the amounts you paid us in that period. We are not liable for indirect or consequential losses, or for decisions third party platforms take about your accounts. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Governing law

These terms are governed by the laws of England and Wales and any dispute belongs to the courts of England and Wales.

10. Changes to these terms

If we change these terms in a way that matters, we will email the address on your account before the change takes effect. Continued use after that date means you accept the updated terms.